wjl Casino Privacy Policy

1 Introduction and Scope

wjl Casino is committed to protecting the privacy and security of your personal information. This Policy applies to all personal data collected through the wjl.app website, mobile applications, customer support channels, and any other services operated by wjl Casino (collectively, the "Platform").

This Policy should be read together with our Terms & Conditions and Responsible Gaming Policy, which are incorporated herein by reference. In the event of any conflict between this Policy and those documents, this Policy shall prevail with respect to matters of data privacy.

2 Personal Data We Collect

wjl Casino collects the following categories of personal data in connection with your use of the Platform:

We do not knowingly collect sensitive personal information such as health records, religious beliefs, or political affiliations unless explicitly required by law or with your express consent.

3 How We Collect Your Data

wjl Casino collects personal data through the following methods:

• Direct Collection: When you register for an account, make a deposit or withdrawal, contact customer support, or participate in promotions, you provide personal information directly to us.
• Automated Collection: When you access the Platform, we automatically collect technical data such as IP addresses, device information, and browsing behavior through cookies, web beacons, and similar tracking technologies.
• Third-Party Sources: We may receive data from payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification services, fraud prevention agencies, and marketing partners to verify your identity and prevent fraudulent activity.
• Public Sources: In limited cases, we may collect publicly available information to verify your identity or comply with legal obligations, such as checking self-exclusion registries maintained by PAGCOR.

4 How We Use Your Personal Data

wjl Casino uses your personal data for the following purposes:

• Account Management: To create, maintain, and manage your wjl Casino account, including authentication and access control.
• Transaction Processing: To process deposits, withdrawals, and other financial transactions through GCash, PayMaya, and Philippine banks.
• Compliance and Verification: To verify your identity, age (21+ requirement), and eligibility to use the Platform in accordance with Philippine law and PAGCOR regulations.
• Fraud Prevention: To detect, prevent, and investigate fraudulent activity, money laundering, collusion, and other prohibited conduct.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance.
• Responsible Gaming: To monitor gameplay patterns, enforce deposit limits, and implement self-exclusion measures to promote responsible gaming.
• Marketing and Promotions: To send you promotional offers, bonuses, newsletters, and other marketing communications (with your consent, where required).
• Platform Improvement: To analyze usage patterns, optimize game performance, and enhance the overall user experience.
• Legal Obligations: To comply with applicable laws, regulations, court orders, and requests from government authorities.

5 Legal Basis for Processing

Under the Data Privacy Act of 2012, wjl Casino processes your personal data based on the following legal grounds:

• Consent: You have given explicit consent for us to process your personal data for specific purposes, such as marketing communications.
• Contractual Necessity: Processing is necessary to perform our obligations under the Terms & Conditions, including account creation, payment processing, and service delivery.
• Legal Obligation: Processing is required to comply with Philippine law, including anti-money laundering regulations, tax reporting, and PAGCOR licensing requirements.
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, platform security, and service improvement, provided these interests do not override your fundamental rights and freedoms.

6 Data Sharing and Disclosure

wjl Casino does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your data with the following categories of recipients:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, UnionBank, and other financial institutions to process deposits and withdrawals.
• Game Providers: Licensed third-party game developers who provide the casino games available on the Platform.
• Identity Verification Services: Third-party KYC (Know Your Customer) providers to verify your identity and age.
• Fraud Prevention Agencies: Specialized services that help detect and prevent fraudulent activity, money laundering, and account abuse.
• Customer Support Tools: Third-party platforms that enable us to provide live chat, email support, and ticketing services.
• Marketing Partners: With your consent, we may share limited data with marketing platforms to deliver targeted advertisements and promotional campaigns.
• Legal and Regulatory Authorities: PAGCOR, the National Privacy Commission, law enforcement agencies, and courts when required by law or to protect our legal rights.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections.

All third-party service providers are contractually obligated to protect your personal data and use it only for the purposes specified by wjl Casino.

7 Cookies and Tracking Technologies

wjl Casino uses cookies, web beacons, and similar tracking technologies to enhance your experience on the Platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze how you use the Platform.

We use the following types of cookies:

• Essential Cookies: Required for the Platform to function properly, including authentication, security, and session management.
• Performance Cookies: Collect anonymous data about how you use the Platform to help us improve performance and user experience.
• Functional Cookies: Remember your preferences, such as language settings and display options.
• Marketing Cookies: Track your browsing activity to deliver personalized advertisements and measure the effectiveness of marketing campaigns.

You can manage your cookie preferences through your browser settings. However, disabling essential cookies may affect the functionality of the Platform.

8 Data Retention

wjl Casino retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Specific retention periods include:

• Account Data: Retained for the duration of your account's active status, plus 5 years after account closure to comply with financial and regulatory obligations.
• Transaction Records: Retained for 7 years in accordance with Philippine tax and anti-money laundering regulations.
• Marketing Data: Retained until you withdraw consent or request deletion, whichever comes first.
• Technical Logs: Retained for 12 months for security and fraud prevention purposes.

After the retention period expires, your personal data will be securely deleted or anonymized so that it can no longer be associated with you.

9 Data Security Measures

wjl Casino employs industry-standard security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. Our security practices include:

• 256-bit SSL Encryption: All data transmitted between your device and our servers is encrypted using Secure Socket Layer (SSL) technology.
• Secure Data Storage: Personal data is stored on secure servers with restricted access, protected by firewalls and intrusion detection systems.
• Access Controls: Only authorized personnel with a legitimate business need can access your personal data, and all access is logged and monitored.
• Regular Security Audits: We conduct periodic security assessments and vulnerability testing to identify and address potential risks.
• Employee Training: All wjl Casino employees receive training on data privacy and security best practices.

While we take all reasonable precautions to protect your data, no method of transmission over the internet or electronic storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials and notifying us immediately if you suspect unauthorized access.

10 Your Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data:

• Right to Access: You may request a copy of the personal data we hold about you.
• Right to Rectification: You may request that we correct any inaccurate or incomplete personal data.
• Right to Erasure: You may request that we delete your personal data, subject to legal retention requirements.
• Right to Object: You may object to the processing of your personal data for marketing purposes or other legitimate interests.
• Right to Data Portability: You may request that we transfer your personal data to another service provider in a structured, commonly used format.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw your consent at any time without affecting the lawfulness of processing prior to withdrawal.
• Right to Lodge a Complaint: You may file a complaint with the National Privacy Commission of the Philippines if you believe your privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within 30 days.

11 Children's Privacy

The wjl Casino Platform is intended for users who are at least 21 years of age. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that we have inadvertently collected personal data from a minor, we will take immediate steps to delete that information and terminate the associated account.

Parents and guardians who believe their child has provided personal information to wjl Casino should contact us immediately at [email protected].

12 International Data Transfers

Your personal data may be transferred to, stored, and processed in jurisdictions outside the Philippines where our service providers, payment processors, or game providers are located. When we transfer data internationally, we ensure that appropriate safeguards are in place, including:

• Standard contractual clauses approved by the National Privacy Commission.
• Adequacy decisions recognizing that the destination country provides an adequate level of data protection.
• Binding corporate rules for transfers within our corporate group.

By using the wjl Casino Platform, you consent to the transfer of your personal data to countries outside the Philippines under these safeguards.

13 Third-Party Links and Services

The wjl Casino Platform may contain links to third-party websites, services, or applications that are not operated by us. This Privacy Policy does not apply to those third-party services, and we are not responsible for their privacy practices.

We encourage you to review the privacy policies of any third-party services before providing them with your personal information. wjl Casino is not liable for any data collected, used, or disclosed by third parties.

14 Changes to This Privacy Policy

wjl Casino reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. Any changes will be effective immediately upon posting to the Platform.

We will notify you of material changes by email (to the address associated with your account) or by displaying a prominent notice on the Platform. Your continued use of the Platform after such notification constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.

15 Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Data Protection Officer: [email protected]
• Customer Support: [email protected]
• Live Chat: Available 24/7 on the wjl Casino Platform

For complaints or concerns about how we handle your personal data, you may also contact the National Privacy Commission of the Philippines:

• National Privacy Commission
• 5th Floor, Philippine International Convention Center, Vicente Sotto Street, Pasay City, Metro Manila, Philippines
• Email: [email protected]
• Website: privacy.gov.ph